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Need help with Guestcentric?

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Browse our e-cards and find the information you need just by doing a SEARCH and entering some keywords.
If you can't find a solution our support team will be happy to help you support@guestcentric.com

Our help guide is currently under construction as we make improvements to serve you better.
We truly appreciate your patience and understanding during this upgrade!

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Frequently Asked Questions (FAQs)

- Rate Plan not visible on the Booking Engine [learn more]
- How to Activate Two-Factor Authentication [learn more]

New Releases

- Meal plan availability calendar [learn more]
- How to Activate Two-Factor Authentication [learn more]

We use first-party and third-party cookies for analytical purposes and to show you advertising related to your preferences, based on your browsing habits and profile. You can configure or block cookies by clicking on “Cookies settings”. You can also accept all cookies by clicking on “Accept all cookies”. For more information, please consult our Cookie Policy.

Cookies Settings:

Cookies and other similar technologies are an essential part of how our Platform works. The main goal of cookies is to make your browsing experience easier and more efficient and to improve our services and the Platform itself. Likewise, we use cookies to show you targeted advertising when you visit third-party websites and apps. Here, you will find all the information on the cookies we use. Furthermore, you will be able to activate and/or deactivate them according to your preferences, except for any cookies that are strictly necessary for the functioning of the Platform. Keep in mind that blocking certain cookies may affect your experience on the Platform, as well as its functioning. By clicking “Confirm preferences”, the cookies selection you have made will be saved. If you have not selected any options, clicking this button will be the same as blocking all cookies. For more information, please consult our Cookie Policy.

These cookies are necessary for the correct functioning of the Platform, and they cannot be deactivated on our systems. Generally speaking, they are configured to respond to actions made by you when requesting services, such as adjusting your privacy preferences, logging in to your account or filling out forms. You can configure your browser to block these cookies or alert you when they are present; however, some parts of the platform will not work without them.

Cookies List:

Name Provider Purpose Expiry
PHPSESSID Guestcentric Used to manage user sessions Session

These cookies allow us to count the number of visits and sources of traffic in order to measure and improve the performance of our Platform. They help us to know which pages are the most and least popular, and how many people visit the website. If you do not allow these cookies, we will not know when you visited our Platform.

Cookies List:

Name Provider Purpose Expiry
_ga Google Used to distinguish users 2 years
_gid Google Used to distinguish users 24 hours
_gat_gcTracker Google Throttle Request Rate 1 minute

These cookies enhance the functionality and personalisation of the Platform. They can be put in place by us or by third parties whose services we have incorporated into our pages. If you do not allow these cookies, some of our services will not function properly.

Cookies List:

Name Provider Purpose Expiry
GCShoppingActivations_<GCID>_BEST_RATE_GUARANTEED Guestcentric Popup display control. Stores a true/false flag that indicates if the popup was already displayed. 10 minutes
GCShoppingActivations_<GCID>_LAST_RESERVATION Guestcentric Popup display control. Stores a true/false flag that indicates if the popup was already displayed. 10 minutes
GCShoppingActivations_<GCID>_LAST_RESERVATIONS Guestcentric Popup display control. Stores a true/false flag that indicates if the popup was already displayed. 10 minutes
GCShoppingActivations_<GCID>_LAST_WEEK_STAYS Guestcentric Popup display control. Stores a true/false flag that indicates if the popup was already displayed. 10 minutes
GCShoppingActivations_<GCID>TODAY_BEST_OFFER Guestcentric Popup display control. Stores a true/false flag that indicates if the popup was already displayed. 10 minutes
GCShoppingVisits_<GCID> Guestcentric Count visits to control popup display 1 Month
GCShoppingRecovery_<GCID>_EXIT Guestcentric Display shopping recovery 1 Month
Cookies Settings
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