How can I edit my HTML Email Templates design?

The Hotel will be able to manage and edit the Design of the Email Templates sent to Guests.

To change the Email Templates itself, please check the e-card: How can I edit my Reservation's Emails (Email Templates)?

 STEP 1:  Go to SETUP > EMAIL TEMPLATES

STEP 2:  Select the icon EMAIL TEMPLATES DESIGN.

STEP 3:  You will be presented with four email template designs:

• Contacts general template: used for the template Post contact form

• General template to guest: used for the templates Pre stay / Post stay emails

• Reservations edit template to guest: used with the feature that enables your guests to edit or cancel a reservation

• Reservations general template: used in reservation emails

STEP 4:  Select the one you wish to edit, and open it either by double clicking it

• or by selecting it and clicking EDIT.

STEP 5:  If you are unsure about the content of this email templates, the Hotel will be able to test them, by clicking on TEST, and an email will be sent with an example of the template:

STEP 6:  By default the HEADER image of the email templates design is the one set under SETUP > PROPERTY DESCRIPTION > "Hotel logo" and the name by which your property is identified under "Property Name".

• To help with this task, please check the following e-card: How can I setup my property overview description?

STEP 7:  If you would like to set a custom image for the HEADER or OFFERS, under the corresponding menu, please select CUSTOM and next ADD MEDIA.

In the HEADER image collapsible pane, choose Custom and then the size you would like for your header.

• You can choose one of this images size (Uploading, crop, and copying to clipboard works just the same.

            - Short = 720 x 90 pixels

            - Medium = 720 x 165 pixels

            - Tall = 720 x 300 pixels

• The Default image for Offers is the image that identifies the offer on the booking engine. The first image set in the Room or Promotion gallery. To help you find these images, please check the following e-cards:

            - How can I create my room types?

            - How can I create a promotion?

STEP 8:  In the CONTACT OPTIONS area, you can add a Map and Address.

• Check or uncheck will show or not, maps and address in the template of the email you are using.

• Also, the map image is linked to Google Maps, allowing the guest to open the map with the coordinates set by the hotel on the backend.

• In a new tab with the location already pinpointed, its possible for the guest to mark as favorite or get directions, enhancing the booking experience.

• In Edit location and maps it needs to have “Include google maps” checked, otherwise the maps will not be seen.

To help you with this setup, please check the following e-card: How can I setup google maps to appear in my website?

STEP 9:  You can also select which Social links will be included in the HTML email template, by ticking the corresponding boxes under the SOCIAL MEDIA LINKS menu.

• In order to add the Social Media links to your HTML email template, first you will need to setup your social media accounts.

• To help you with this setup, please check the following e-card: How can I setup my social media accounts?

STEP 10: Make sure you have made all the desired changes and click on the  button.