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A channel reservation didnt drop into guestcentric, why?

HOME > CHANNEL MANAGER > A channel reservation didnt drop into guestcentric, why?

This scenario usually occurs when one of the following items is detected:

  1. You created new rooms and/or rateplans on the channel side, but didnt request them to be mapped on the Channel Manager
  2. The channel didnt send the reservation to our Channel Manager through XML yet

On any of these cases Guestcentric sends an email notification to hotel, so you become aware of the reservation and accordingly update manually your availability on our revenue calendar and/or PMS.


  • To prevent future situations like the one mentioned above on topic 1 always make sure that new rateplans are duly mapped on our system. Please contact our support team in case you need any assistance.