I received a reservation with a fake email guest details, why?

Guest email details is a mandatory field for guestcentric reservations and therefore whenever a channel reservation is received without an email address, in order for our system to import it to our backoffice it automatically adds a "fake" email to the guest details.

On such scenarios, in case you wish to contact the guest directly, you will need to check guest contacts directly on the channel extranet.

You can then copy that information to our reservation.