GuestCentric Support PageGuestCentric Support Page

menutoggle

How can I define Cancellations and Guarantee per day?

Cancellations and Guarantee it’s area on Setup where the Hotelier can set the cancellations and deposit rules for Rooms and Promotions.

  • Priorities for cancellation policies;
  • On Revenue, either for Rooms or Promotions, you can set manually cancellations and policy per date.

SETUP AREA

- Cancellation and Guarantee tab -

The Hotelier can set 2 rules:

  • Cancelation policy per Check-in date;
  • Cancellation policy per Priority

In "Set Rules” 

This modal will allow the Hotelier to choose which rule will be set:

 

NOTE:

  • The default Rule is per Check-in Date

REVENUE AREA

Rooms: The Hotelier can set different Cancellations Policies per date:

  • Select room;
  • Select “Cancellation & Guarantee” button;
  • Select dates and Edit;
  • Select a policy from the dropdown list on the left;
  • Apply.

Promotions: The Hotelier can also set different Cancellations Policies per date:

  • Select Promotion;
  • Select “Cancellation Policies”
  • Select dates and Edit> update and Apply

NOTE:

  • No Publication is needed on Revenue
    • Once you click on Apply it’s saved and updated in the booking engine. 
  • Promotions updates will activate the Publish button on Website tab, in order to update the Special offers page.

How can the hotelier create a new Cancelation Policy while working on Revenue?

While working on Rooms or on Promotions there is a “New cancellation Policy” button on the top Bar:

  • The “New cancellation Policy” button will open the Cancellations and Guarantee tab from Setup and it will allow the hotelier to quickly access the area to create a new policy.

RESERVATIONS  

Reservation details also have an update

  • The Hotelier can open a Reservation and there is a new section for Cancellation Policy.
  • It will show the applied policy on the time of booking.

We use first-party and third-party cookies for analytical purposes and to show you advertising related to your preferences, based on your browsing habits and profile. You can configure or block cookies by clicking on “Cookies settings”. You can also accept all cookies by clicking on “Accept all cookies”. For more information, please consult our Cookie Policy.

Cookies Settings:

Cookies and other similar technologies are an essential part of how our Platform works. The main goal of cookies is to make your browsing experience easier and more efficient and to improve our services and the Platform itself. Likewise, we use cookies to show you targeted advertising when you visit third-party websites and apps. Here, you will find all the information on the cookies we use. Furthermore, you will be able to activate and/or deactivate them according to your preferences, except for any cookies that are strictly necessary for the functioning of the Platform. Keep in mind that blocking certain cookies may affect your experience on the Platform, as well as its functioning. By clicking “Confirm preferences”, the cookies selection you have made will be saved. If you have not selected any options, clicking this button will be the same as blocking all cookies. For more information, please consult our Cookie Policy.

Cookies Settings
Accept all Cookies