How to handle the diferent status of GDS bookings?

The below information informs the procedures for GDS bookings, according to the different status: Confirmed, No-Show and Cancelled.

A) Booking Confirmed

The status of the booking in GuestCentric should be always state as “Confirmed” or “New”. GuestCentric will be invoiced with the pass-throughs fees by the GDS and the hotel will be invoiced by GuestCentric with the pass-throughs and % commission.

B) No-show

The status of the booking in GuestCentric should be always state as “Confirmed” or “New”.

GuestCentric support can not cancel the booking for the hotel.

Any booking cancellation, can only be made by the travel agent responsible for the booking.
The hotel needs to contact the GuestCentric accounting team after receiving the monthly invoice and report the no-show to accounting (sharing the reservation details).

A credit note will be given with our commission, but the pass-throughs are Non-Refundable.

C) Booking Canceled

Cancellations must be performed by the agency.Agency information can be found in the reservation notes.

GuestCentric support can not cancel the booking for the hotel.

Important:

- Cancellations must be performed by the agency
- The GDS Pass-throughs fees are non-refundable
- GuestCentric can only credit the % commission agreed by contract between GuestCentric and the Hotel.