How can I access client’s credit card details?
To access client’s credit card details, the Hotel will need to insert the credit card password.
This password to access the credit card details is usually different from the password used to login in Guestcentric.
And it was defined by the 1st person who logged in GuestCentric for the 1st time.
STEP 1: Please go to the RESERVATIONS tab.
STEP 2: Open the relevant reservation by double-clicking on it, or by clicking on the OPEN button.
STEP 3: Scroll down until the PAYMENT METHOD area and click on the VIEW button.
STEP 4: Insert the credit card password you have defined to access the credit card full details.
The credit card's security code will be visible only once.
Please make sure you only access this information exactly and only when you are about to authorize the transaction.
STEP 5: The 3 digit code of the credit card will be available.
Please enter the security code to see the credit card number (highlighted in yellow on the image below):
STEP 6: You will now be able to check the credit card details.
If you try to access the credit card details once again, you will no longer be able to view the credit card security code.
A message will display the information regarding the user, date & time that accessed these details.
For all the payments done through AMEX and for all the old reservations, the credit card security code will not be available. Instead the following message will be displayed:
WRONG CREDIT CARD PASSWORD
This message shown is informing you that the password in use is not correct:
In case you forgot your Credit Card Password, please click on "Password Hint" and an email with a hint to remember your password will be sent to the e-mail used to login. Make sure you check the spam folder/ trash.
- Guestcentric does not hold any passwords and therefore in case you forget this password we have no way of resending it to you.
If you still don’t remember after the help of reminder and no one else in the hotel knows the password, then we can make a password reset, but by doing so, you will lose access to the credit cards details associated older reservations.