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A reservation status is showing up 'with warnings', why?

HOME > CHANNEL MANAGER > A reservation status is showing up 'with warnings', why?

This scenario usually occurs whenever our Channel Manager detects a discrepancy between the channel reservation and Guestcentric reservation.

The most common reasons are:

  1. Rates mismatch

    • This usually occurs when the hotel enables a promotion on the channel side. Once promotions arent mapped on the Channel Manager, relevant rates do not match with our Channel Manager rates, therefore when our system imports reservations from channel promotions it detects there's a diferent price when comparing to our revenue rates sent to the channel

    • Sometimes channels also send reservations without tax details, suplement charges...
  2. Availabilities warnings

    • This usually occurs when we receive a channel reservation for a specific date that is already sold out and/or with sales stopped on the channel manager.

      • This can happen on several scenarios like when you have allotment contracted on the channel side, due to the auto-replenishment rule from Booking.com (cancellations will reopen availability only on the channel side), the stop sale was done after the the reservation was done on the channel side but prior to the reservation delivery to our system, there was another guest making a reservation at the very exact time on a different channel extranet.


ATTENTION:

Please open and check reservation details, there you should be able to see additional information, like shown here: