How can I contact the Support Team?
The Hotel will be able to contact the support team by phone, email, chat or through the support portal.
- Internacional: +351 210 360 906 | [email protected]
- North America: (203) 517 0715 | [email protected]
- UK: +44 (0) 8458 676 896 | [email protected]
- Spain: +34 911 877 543 | [email protected]
- Portugal +351 210 360 906 | [email protected]
From here the Hotel will be able to open our Online Help Menu.
Browse our e-commerce cards and find the information you need just by doing a SEARCH and entering some keywords.
If you can't find a solution our support team will be happy to help you.
CHAT WITH SUPPORT
Real time Online chat to speak with our Support Team
GUESTCENTRIC SELF-SERVICE PORTAL
In order to check the progress of each opened case for your property.
By accessing to the Support Portal, you may add comments and questions (instead of sending an email).
Note: Please, if you have not access to our Support Portal yet, and you are interested in, let us know!
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ONLINE TRAINING REQUEST
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Our free training sessions take place every Thursday's, at 4.00 pm (GMT time).
These sessions take around 1 hour where we will review the basic configurations of our platform.
To confirm your participation on the upcoming session, we will need to get the following information from you, at least 1 day ahead:
- email addresses of staff that will be attending the session
- date of participation
- list of topics you would like to revise
After getting your confirmation, we will be sending an invitation with all the details to join the session, together with the relevant agenda.
Note: For this Online Training Sessions, it's necessary to have a microphone and computer speakers (VolP) - Or headset.