--- title: "How can I add Booking.com?" url: https://guestcentric-help.guestcentric.net/en/how-can-i-add-bookingcom language: en is_homepage: false hotel: GuestCentric Support Page city: Alges country: Portugal phone: "+351 21 036-0906" email: support@guestcentric.com --- # GuestCentric Support Page menutoggle [Attend Guestcentric Webinar](mailto:support@guestcentric.com?subject=Attend Guestcentric Webinar) # How can I add Booking.com? | HOME > CHANNEL MANAGER > How can I add Booking.com? | | --- | **ATTENTION:** To complete all the steps below and activate the Booking.com, you need to ensure that: - You have loaded prices and availability for at least 1 year - You have offers created on GuestCentric that matches the offers created on Booking.com - Both platforms have a payment method match. - **You do not have NOT XML rates on Booking.com: It means that they will not be updated via XML (rates and availability).** --- ***STEP 1:***Login your extranet [Booking.com](https://admin.booking.com/) --- ******STEP*** 2:***Click on Account > Channel Manager --- ***STEP 3:***Click on Start and choose GuestCentric as your Channel Manager supplier --- ******STEP*** 4:***After revising all the options and agreeing them on Stage 2, GuestCentric will receive an email to approve the connection. Please be in touch with us in order to confirm the connection as soon as possible in order to pass through Stage 3. --- --- ******STEP*** 5:***After Guestcentrinc approving the connection, Enter on Guestcentric application and go to SETUP - CHANNEL SETTINGS. --- **NOTE:**Again, make sure you have all offers created on Guestcentric in order to be able to map with the rooms and deals available in the channel. --- ******STEP*** 6*:**Select the channel Booking.com and double-click to open. --- ******STEP*** 7*:**Add the user details and password in the corresponding fields. - The username should be the channel customer's ID and use the password **12345** --- ******STEP*** 8:***Click the TEST CONNECTION button ( test the connection ) and make sure you see the following message: --- *********STEP*** 9***:***Click to Save --- ******STEP 10***:***Click on "Load Rooms" and make sure that the following notification appears at the top of the window: --- *********STEP******11*:** Click on the **ADD** button and make sure that it is possible to click and view the hotel's inventory. **NOTE:** - Make sure that the entire inventory of hotel is connected with the inventory available in the channel. - In the "Channel Room Type Name" you can not can leave any inventory left to be connected. All options should be gray at the end. --- ************STEP********* 12:***Click **SAVE** for each combination and continue to add the remaining inventory. --- ************STEP********* 13:***Then connect all offers with the ones you have on the channel, in order to load the rooms available in the channel. --- ************STEP********* 14:***Click **SAVE** on each combination and continue to add the remaining room types. --- ************STEP********* 15:***Save as "INACTIVE". --- ************STEP********* 16:***When the mapping setup is done, contact us so we can authorize the connection. ************STEP********* 17:***After our confirmation, return to the channel extranet and consider: Property Info - Channel Manager and follow the stages missing (Stage 4 and 5): --- --- --- ************STEP********* 18:***Once the activation on Booking.com is done your account will be reset. So now you will need to return to the backend of GuestCentric. **SETUP - HOME - CHANNEL SETTINGS.** --- ************STEP********* 19:***Select the Booking.com channel, click on ‘Edit’ and then click on ‘Active’. --- ************STEP 20*********:***Click on --- ************STEP********* 21:***Click on **REVENUE** and proceed with the “Review & Publish changes” --- --- - If there is an error, please read the message and contact our support team if you have any doubts. - With the successful message, you must proceed with to validate all offers, simulating searches on Booking.com as if you were the client and assure that all offers are shown as expected. Check different dates. --- ## IMPORTANT NOTES: - The Booking.com will clear rates and availability during the update process, that is why the last step must be performed in the shortest time possible to prevent that the hotel is unavailable for to long on booking.com. - Make sure you that have at least one year with rates and availability loaded on Revenue [on GuestCentric platform]. - Review your booking engine availability and ensure that Revenue's availability is correct before activating integration with Booking.com. - **Please note** that bookings made earlier in Booking.com will not be imported to your list of reservations, so it's important to make sure that you have the availability updated accordingly and the Revenue shows the correct values. - "**Minimum Allotment contracted**" - note the minimum allotment that you may have contracted with Booking.com because this may be a cause of overbooking after synchronization. - Overbooking remains a risk, which is lower after synchronization. Reservations can take up to 20 minutes to be loaded into the reservation list [our connection is performed based on the minimum time that the channel enables]. --- ## SPECIAL NOTES: STATUS & CREDIT CARD DETAILS - All channel reservations enter on the extranet with the status "Confirmed" and an email is sent to the hotel to report that you have a reservation. - If the channel reservation has been edited, the status will remain as "Confirmed" (except for cancellations), but it will be as Unread (presented in bold) and a new e-mail is sent to inform the Hotel. - For Channel **Cancelled** reservations, an email is sent to the Hotel to inform about the cancellation and the booking status changes to "Cancelled". - Please be aware that all channel reservations are being managed by the channel and the guest itself. - Channels normally do not send the guest email via XML, along with reservation details, so if you want to communicate with the client, you should access the guest contacts on the extranet of the channel and copy them to the Guestcentric. - The credit card details can be viewed by clicking "View credit card details" (if applicable). - [Self Service Portal](http://support.guestcentric.com) - [Accounting - Billing Information](https://www.guestcentric.com/payment-methods) - [Contact Us](https://www.guestcentric.com/contact-us) - [Log-In](https://login-emea01.guestcentric.net) [Guestcentric](//www.guestcentric.com/) - [About us](//www.guestcentric.com/about-us/) - [Blog](//www.guestcentric.com/blog/) - [Billing Information](//www.guestcentric.com/billing-information/) - [Terms of use](//www.guestcentric.com/terms-of-use/) - [Newsletter Sign Up](//www.guestcentric.com/contact-us/newsletter-signup/) **UNITED STATES** **San Diego** 7752 Fay Ave, Suite L La Jolla, San Diego, CA 92037 T. +1 (858) 900 2400 **New York** 104 West 40th Street, Suite 400 New York, NY 10018 T. +1 (858) 900 2400 **PORTUGAL** **Lisbon** Avenida Jose Gomes Ferreira 9 Miraflores 1495-139 Lisboa T. (+351) 21 036 0906 --- ## GuestCentric Support Page **Address:** Avenida Jose Gomes Ferreira 9 Miraflores, Alges, 1495-139, Portugal **Phone:** +351 21 036-0906 **Email:** [support@guestcentric.com](mailto:support@guestcentric.com)