--- title: "How can I manage cancellations?" keywords: "cancel reservations booking terms & conditions no show cancelled reservation" url: https://guestcentric-help.guestcentric.net/en/until-when-can-i-cancel-a-bookinghtml language: en is_homepage: false hotel: GuestCentric Support Page city: Alges country: Portugal phone: "+351 21 036-0906" email: support@guestcentric.com --- # GuestCentric Support Page menutoggle [Attend Guestcentric Webinar](mailto:support@guestcentric.com?subject=Attend Guestcentric Webinar) # How can I manage cancellations? | HOME > RESERVATIONS AREA > Until when can I cancel a booking? | | --- | ### ATTENTION: According to our [Terms & Conditions](https://help.guestcentric.com/how-can-i-see-the-terms.html), reservations must be canceled by the Hotel until midnight on the third day following the scheduled date of arrival for the Internet User. ***STEP 1:*** In order to cancel a booking you need to go to the **RESERVATIONS** tab and select the reservation you wish to edit. To help you locate your reservation, please use the FILTER option. You can filter reservations by name, dates and reservation number. ***STEP 2:*** Open the relevant reservation by double-clicking or by clicking **OPEN** button. ***STEP 3:*** Click on **CANCEL RESERVATION** button. ***STEP 4:*** After this action you will be receiving the following confirmation message: ***STEP 5:***Specify the reason why you're cancelling the reservation, click **Cancel reservation** and you will receive the relevant cancellation confirmation. ***STEP 6:*** Your booking status will now be **CANCELED** and the relevant booking will now be displayed under the Cancelled Bookings list on the left navigation menu. --- **ATTENTION:** - ALWAYS make sure you update your reservations status accordingly and bearing in mind our [Terms & Conditions.](https://help.guestcentric.com/how-can-i-see-the-terms.html) - Please remember that reservations with NEW status, were already confirmed to your guest by the time the booking was created and therefore they will be considered as **CONFIRMED RESERVATIONS**. ## Cancellation by Guest: ### The GUEST will have the following Reasons available to chose:  1. Illness 2. Flight cancelled 3. Business trip cancelled 4. Destination change 5. Picked another hotel 6. Found a better deal for the same hotel 7. Other - When selecting OTHER with no content on the explanation box, a warning will request to specify the Reason: ### At the Hotel reservation list - The Reservation Status will display “Canceled by Guest” - When opening it to see details the Hotelier will be able to see the reason below the reservation status. ## The Hotelier will have the following Reasons available to chose: 1. Change of plans 2. Invalid credit card 3. No show -> only if 24h have passed since the check-in date 4. Illness 5. Flight cancelled 6. Business trip cancelled 7. Destination change 8. Picked another hotel 9. Found a better deal for the same hotel 10. Other - If the Hotel selects the option OTHER, it can be sent empty and it won’t be sent empty on the Guest cancelling reservation email ### When a reservation is canceled where can we see the reason? The **reason** will be reflected on: - Email reservation cancelation sent to the Guest; - Email reservation cancelation sent to the Hotel; - Hotel Reservation details: - Export to Excel -> Status column Cancel reservations from booking.com - If the hotel (support or non support user) cancel a reservation from Booking due to**“No-show” option**, the reservation will be cancelled on GuestCentric and on Booking side as well; - Availabilities are updated accordingly. Rules: - The **"No-show" option** will be enabled if 24 hours have passed since check in date, up to 48 hours later, regarding reservations from Booking. - Reservations from other channels and directs will have the **“No-show” option** enabled also when 24 hours have passed since check in date and beyond. - If we cancel on GuestCentric a multiple reservation from Booking, all reservations will be canceled, as on Booking there is only one reservation. If the reservation was canceled with success, Booking sends a success log: If there are any errors, a message is shown with the text 'Error cancelling reservation. Please review the error in log history', and Booking sends a failure log: More details about “Reporting Booking API” can be found on: [https://connect.booking.com/user_guide/site/en-US/user_guide.html?lang=en](https://connect.booking.com/user_guide/site/en-US/user_guide.html?lang=en) (click on *reporting* link) Now the **Non-support users** will also be able to cancel reservations from channels and subchannels. - Reminder from Help Guide: “According to our [Terms & Conditions](http://help.guestcentric.com/how-can-i-see-the-terms.html), reservations must be canceled by the Hotel until midnight on the third day following the scheduled date of arrivel for the Internet User”. Workflow: 1 - Cancel a reservation; 2 - Booking will send to Guestcentric a success log; 3 - Booking will cancel the reservation and will send to the Guest an email to inform that GuestCentric notified Booking that the Guest did not show up (they will ask to the Guest to confirm the information) 4 - GuestCentric will update the availabilities accordingly. - If there are any errors, a message is shown with the text 'Error cancelling reservation. Please review the error in log history' and nothing will happen to the reservation; - And Booking will send the failure log. - [Self Service Portal](http://support.guestcentric.com) - [Accounting - Billing Information](https://www.guestcentric.com/payment-methods) - [Contact Us](https://www.guestcentric.com/contact-us) - [Log-In](https://login-emea01.guestcentric.net) [Guestcentric](//www.guestcentric.com/) - [About us](//www.guestcentric.com/about-us/) - [Blog](//www.guestcentric.com/blog/) - [Billing Information](//www.guestcentric.com/billing-information/) - [Terms of use](//www.guestcentric.com/terms-of-use/) - [Newsletter Sign Up](//www.guestcentric.com/contact-us/newsletter-signup/) **UNITED STATES** **San Diego** 7752 Fay Ave, Suite L La Jolla, San Diego, CA 92037 T. +1 (858) 900 2400 **New York** 104 West 40th Street, Suite 400 New York, NY 10018 T. +1 (858) 900 2400 **PORTUGAL** **Lisbon** Avenida Jose Gomes Ferreira 9 Miraflores 1495-139 Lisboa T. (+351) 21 036 0906 --- ## GuestCentric Support Page **Address:** Avenida Jose Gomes Ferreira 9 Miraflores, Alges, 1495-139, Portugal **Phone:** +351 21 036-0906 **Email:** [support@guestcentric.com](mailto:support@guestcentric.com)