--- title: "The values on my PMS do not match with guestcentric revenue calendar, why?" url: https://guestcentric-help.guestcentric.net/en/the-values-rates-availability-on-my-pms-do-not-match-with-guestcentric-re language: en is_homepage: false hotel: GuestCentric Support Page city: Alges country: Portugal phone: "+351 21 036-0906" email: support@guestcentric.com --- # GuestCentric Support Page menutoggle [Attend Guestcentric Webinar](mailto:support@guestcentric.com?subject=Attend Guestcentric Webinar) # The values on my PMS do not match with guestcentric revenue calendar, why? | HOME > CHANNEL MANAGER > The values on my PMS do not match with guestcentric revenue calendar, why? | | --- | ***STEP 1:***Please contact your PMS provider to make sure that mappings are done correctly on the PMS side, otherwise you will not be publishing your updates accordingly to guestcentric. ***STEP 2:*** After confirming the mappings are done OK, if you still find any inconsistencies, please request your PMS to send us the XML log records related to the updates that werent successfully published to Guestcentric. ## ATTENTION: 1. Only after completing the prior steps will we be able to further investigate this issue on our side. For that purpose please provide full details on the discrepancies found, namely: - [Self Service Portal](http://support.guestcentric.com) - [Accounting - Billing Information](https://www.guestcentric.com/payment-methods) - [Contact Us](https://www.guestcentric.com/contact-us) - [Log-In](https://login-emea01.guestcentric.net) [Guestcentric](//www.guestcentric.com/) - [About us](//www.guestcentric.com/about-us/) - [Blog](//www.guestcentric.com/blog/) - [Billing Information](//www.guestcentric.com/billing-information/) - [Terms of use](//www.guestcentric.com/terms-of-use/) - [Newsletter Sign Up](//www.guestcentric.com/contact-us/newsletter-signup/) **UNITED STATES** **San Diego** 7752 Fay Ave, Suite L La Jolla, San Diego, CA 92037 T. +1 (858) 900 2400 **New York** 104 West 40th Street, Suite 400 New York, NY 10018 T. +1 (858) 900 2400 **PORTUGAL** **Lisbon** Avenida Jose Gomes Ferreira 9 Miraflores 1495-139 Lisboa T. (+351) 21 036 0906 --- ## GuestCentric Support Page **Address:** Avenida Jose Gomes Ferreira 9 Miraflores, Alges, 1495-139, Portugal **Phone:** +351 21 036-0906 **Email:** [support@guestcentric.com](mailto:support@guestcentric.com)