--- title: Reservation Handling url: https://guestcentric-help.guestcentric.net/en/reservation-handling language: en is_homepage: false hotel: GuestCentric Support Page city: Alges country: Portugal phone: "+351 21 036-0906" email: support@guestcentric.com --- # GuestCentric Support Page menutoggle [Attend Guestcentric Webinar](mailto:support@guestcentric.com?subject=Attend Guestcentric Webinar) # Reservation Handling | HOME > CHANNEL MANAGER > Reservation Handling | | --- | ## Reservation Status rules for channel reservations: - All channel reservations enter in the backoffice as **CONFIRMED**, as well as you'll receive an email informing that you have a new reservation. - If a channel reservation is edited, the status will stay as **CONFIRMED** (except for cancellations) but will appear as *UNREAD* (present as bold) and a new email will be sent to inform you about this. - For cancelled reservations from channels, you'll receive an email informing the cancellation and the status will be presented as **CANCELLED**. **NOTE:** Channel reservations done prior to channel manager activation will not be imported to guestcentric, only new reservations will. If there's any kind of modification or cancellation of those reservations, then this change will be imported to our system as a NEW reservation, so please be carefull to review your PMS availability in case you detect this scenario. This is more likely to occur on the first upcoming weeks after connection activation. --- - Channels usually do not send the guest email through XML, within the reservation details. Therefore if you wish to contact the guest you will need to get their contacts from the channel extranet and save it back on the GuestCentric guest details. - The Credit card details can be accessed by clicking on the “View credit card details” (whenever applicable). Some channels do not provide such information through the XML connection. - [Self Service Portal](http://support.guestcentric.com) - [Accounting - Billing Information](https://www.guestcentric.com/payment-methods) - [Contact Us](https://www.guestcentric.com/contact-us) - [Log-In](https://login-emea01.guestcentric.net) [Guestcentric](//www.guestcentric.com/) - [About us](//www.guestcentric.com/about-us/) - [Blog](//www.guestcentric.com/blog/) - [Billing Information](//www.guestcentric.com/billing-information/) - [Terms of use](//www.guestcentric.com/terms-of-use/) - [Newsletter Sign Up](//www.guestcentric.com/contact-us/newsletter-signup/) **UNITED STATES** **San Diego** 7752 Fay Ave, Suite L La Jolla, San Diego, CA 92037 T. +1 (858) 900 2400 **New York** 104 West 40th Street, Suite 400 New York, NY 10018 T. +1 (858) 900 2400 **PORTUGAL** **Lisbon** Avenida Jose Gomes Ferreira 9 Miraflores 1495-139 Lisboa T. (+351) 21 036 0906 --- ## GuestCentric Support Page **Address:** Avenida Jose Gomes Ferreira 9 Miraflores, Alges, 1495-139, Portugal **Phone:** +351 21 036-0906 **Email:** [support@guestcentric.com](mailto:support@guestcentric.com)