--- title: Rate Plan not visible on the Booking Engine url: https://guestcentric-help.guestcentric.net/en/rate-plan-not-visible-on-the-booking-engine language: en is_homepage: false hotel: GuestCentric Support Page city: Alges country: Portugal phone: "+351 21 036-0906" email: support@guestcentric.com --- # GuestCentric Support Page menutoggle [Attend Guestcentric Webinar](mailto:support@guestcentric.com?subject=Attend Guestcentric Webinar) # Rate Plan not visible on the Booking Engine HOME> Setup > [Rate plans](https://help.guestcentric.com/rate-plans-new) ### Are your newly created rates missing from your Booking Engine?  If you have recently created a rate plan and it does not appear on your booking engine, follow these troubleshooting steps to resolve the issue --- ## Step 1: Check if sales are open When creating a new rate plan, GuestCentric includes a safety setting called "**Open sales later**", which is checked by default. ### Why is this enabled? It acts as a protection layer, allowing you to review your rate plan fully before making it live on a 24/7 online platform It also lets you prepare rate plans in advance for future activation (mise-en-place). There are two different options: **A) Manual:** Once you are satisfied with the rate setup, open sales using the Revenue Calendar or via PowerUpdate **B) Automatically:** While creating the rate plan, uncheck the "Open sales later" box before saving --- ## Step 2: Verify rate plan assignment If sales are open but the rate is still not visible, verify that the rate plan and room combination are enabled for that specific booking engine. **1.** Go to HyperCommerce / Custom Booking Engines **2.** Navigate to your list of External Booking Engines **3.** Locate the relevant booking engine and double-click to open it **4.** Click Edit **5.** Select the *"BEOffers tab"* **6.** Check the room/rate plan combinations: ensure the specific offer is moved to the right-hand panel *(Active/Selected offers)* **7.** Save your changes and refresh your booking engine page --- #### Note on Meta Channels: The exact same logic applies to meta channels. You can choose which rate and room combinations are visible on each meta search channel. When creating a new rate plan, we recommend checking your meta channel setup to ensure it is configured correctly: *HyperCommerce > Meta Channels > Select the Meta Channel > Check the rates and room combinations.* --- **Didn't find your answer?** If you've checked these settings and your rate plan is still not displaying, please reach out to our support team. We're here to help! - [Self Service Portal](http://support.guestcentric.com) - [Accounting - Billing Information](https://www.guestcentric.com/payment-methods) - [Contact Us](https://www.guestcentric.com/contact-us) - [Log-In](https://login-emea01.guestcentric.net) [Guestcentric](//www.guestcentric.com/) - [About us](//www.guestcentric.com/about-us/) - [Blog](//www.guestcentric.com/blog/) - [Billing Information](//www.guestcentric.com/billing-information/) - [Terms of use](//www.guestcentric.com/terms-of-use/) - [Newsletter Sign Up](//www.guestcentric.com/contact-us/newsletter-signup/) **UNITED STATES** **San Diego** 7752 Fay Ave, Suite L La Jolla, San Diego, CA 92037 T. +1 (858) 900 2400 **New York** 104 West 40th Street, Suite 400 New York, NY 10018 T. +1 (858) 900 2400 **PORTUGAL** **Lisbon** Avenida Jose Gomes Ferreira 9 Miraflores 1495-139 Lisboa T. (+351) 21 036 0906 --- ## GuestCentric Support Page **Address:** Avenida Jose Gomes Ferreira 9 Miraflores, Alges, 1495-139, Portugal **Phone:** +351 21 036-0906 **Email:** [support@guestcentric.com](mailto:support@guestcentric.com)