--- title: HyperCommerce - Personalize Interactions url: https://guestcentric-help.guestcentric.net/en/personalize-interactions language: en is_homepage: false hotel: GuestCentric Support Page city: Alges country: Portugal phone: "+351 21 036-0906" email: support@guestcentric.com --- # GuestCentric Support Page menutoggle [Attend Guestcentric Webinar](mailto:support@guestcentric.com?subject=Attend Guestcentric Webinar) # HyperCommerce - Personalize Interactions On this panel you will be able to see a summary about the used features and any pending actions. Each button is in fact a shortcut that will enable you to perform a specific action as follows: --- ## Click-to-Book - Create Links The number on **Click-to-Book** shown here reflects the amount of times that a **click-to-book** link was already generated When clicking on Create Links button, the **Click-to-book** tab will open and you will be able to create new links. ### NOTE: Check our related ecard for more information on Click to Book HERE. --- ## Custom Booking Engines - Create a Booking Engine This value reflects the number of existing **Custom Booking Engines**. If you click on "Create a Booking Engine" button, the External Booking Engine tab will open. Here you will see the list of all existing custom booking engines By clicking on NEW you will be able to create new External Booking Engines. ### NOTE: Check our related ecard for more information on Create External Booking Engines HERE. --- ## Contacts - Engage with Contacts This number reflects all the **General Contacts** - read and unread When selecting the Engage With Contacts button the**Contacts - All** tab will open. The first contact will be selected and a reading pane, at the bottom, will display the details. You will be able to mark the listed contacts as Read and Unread. ### NOTE: Check our related ecard for more information on How to Engage with Contacts HERE. --- ## Customize Emails This value reflects the number of email templates that were already updated by the property. When clicking on **Customize Emails** button, you will be redirected to the Email Templates area. Here you will be able to select and edit any email template available. ### NOTE: Check our related ecard for more information on How to Customize Email Templates HERE. --- ## Unread Messages - Engage with Guests This value reflects the number of unread Messenger replies When selecting on the Engage with Guests button, the **Messenger - Reservations** tab will open. Here it's possible to select, open and mark the messenger replies sent by guests. ### NOTE: Check our related ecard for more information on How Messenger works HERE. --- ## Pending Inquiries - Respond This number reflects the **Inquiries** or **Action Needed** items that are listed on the reservation List. When selecting the Respond button, the **Pending Inquiries Tab** will open. ### NOTE: Check our related ecard for more information on How to handle reservation inquiries HERE. - [Self Service Portal](http://support.guestcentric.com) - [Accounting - Billing Information](https://www.guestcentric.com/payment-methods) - [Contact Us](https://www.guestcentric.com/contact-us) - [Log-In](https://login-emea01.guestcentric.net) [Guestcentric](//www.guestcentric.com/) - [About us](//www.guestcentric.com/about-us/) - [Blog](//www.guestcentric.com/blog/) - [Billing Information](//www.guestcentric.com/billing-information/) - [Terms of use](//www.guestcentric.com/terms-of-use/) - [Newsletter Sign Up](//www.guestcentric.com/contact-us/newsletter-signup/) **UNITED STATES** **San Diego** 7752 Fay Ave, Suite L La Jolla, San Diego, CA 92037 T. +1 (858) 900 2400 **New York** 104 West 40th Street, Suite 400 New York, NY 10018 T. +1 (858) 900 2400 **PORTUGAL** **Lisbon** Avenida Jose Gomes Ferreira 9 Miraflores 1495-139 Lisboa T. (+351) 21 036 0906 --- ## GuestCentric Support Page **Address:** Avenida Jose Gomes Ferreira 9 Miraflores, Alges, 1495-139, Portugal **Phone:** +351 21 036-0906 **Email:** [support@guestcentric.com](mailto:support@guestcentric.com)