--- title: "How can I manage my reservation inquiries?" keywords: "reservations, status inquiry, inquiries, action needed, contact form, reservation, inquiry, send offer, contact page" url: https://guestcentric-help.guestcentric.net/en/how-can-i-manage-my-reservation-inquiries language: en is_homepage: false hotel: GuestCentric Support Page city: Alges country: Portugal phone: "+351 21 036-0906" email: support@guestcentric.com --- # GuestCentric Support Page menutoggle [Attend Guestcentric Webinar](mailto:support@guestcentric.com?subject=Attend Guestcentric Webinar) # How can I manage my reservation inquiries? | HOME > RESERVATIONS AREA > How can I manage my reservation inquiries? | | --- | Reservations Inquiries are generated by guests on the contact page in your website. These will be delivered to the backoffice not as reservations but as inquiries with the status **Inquiry** or **Action Needed**. Related questions: - [How to convert reservations with Status - Inquiry?](#inquiry) - [How to convert reservations with Status - Action Needed?](#action) - [How to convert reservations from the Contact form?](#form) - [How can I delete a reservation inquiry?](#Delete) --- ***STEP 1:*** First you need to go to the **RESERVATIONS** tab. ***STEP 2:*** Click on **INQUIRIES** option available on the left navigation bar to access your reservation inquiries list. ***STEP 3:*** Open the relevant reservation by double-clicking it or by clickingon**OPEN** button. - Besides the reservation details summary, here you will find a new area with the comments made by the client. ***STEP 4:***Click on - A new window will pop up for you to be able to reply your client's questions/comments and send them a quotation for the inquiry received. ***STEP 5:*** After entering your comments, please make sure you click on **SEND OFFER**button. ***STEP 6:***Your client will receive an email with your message and a "Book Now" button, allowing the client to book directly on your Booking Engine with the settings previously specified by him on the first contact (check-in/check-out, number of nights, rooms, adults and children). ***STEP 7:*** The reservation will now change it status from **INQUIRY** to **[UNREAD].** - Now you just need to wait for your client's feedback and act accordingly. ***STEP 8:*** After receiving guest return you can either or the reservation. - For more details on how to do this, please click [**here**](https://help.guestcentric.com/how-can-i-manage-my-reservations). ## How to convert reservations with Status - Action Needed? - In case you receive a reservation inquiry with status , this means that the client hasn't entered full details while sending you the reservation inquiry. - For you to be able to send an offer to your client, you will need to edit the missing details first: In this example, for instance, the client didn't select any room type. So, first you will need to click on **EDIT**, then add a room type and nr of rooms you wish to suggest. After adding the missing details, your inquiry will no longer have the status with errors and therefore you will now be able to send an offer to your client. Just click on ## How can I delete a reservation inquiry? - Open the relevant reservation by double-clicking it or by clickingon**OPEN** button. Then click on the **DELETE**button. --- **ATTENTION:** - If you want to remove old inquiries, you can simply delete them by clicking on the **DELETE** button. They will then be transfered to the DELETED folder. - You can only delete reservation inquiries. Regular reservations can only be canceled. - [Self Service Portal](http://support.guestcentric.com) - [Accounting - Billing Information](https://www.guestcentric.com/payment-methods) - [Contact Us](https://www.guestcentric.com/contact-us) - [Log-In](https://login-emea01.guestcentric.net) [Guestcentric](//www.guestcentric.com/) - [About us](//www.guestcentric.com/about-us/) - [Blog](//www.guestcentric.com/blog/) - [Billing Information](//www.guestcentric.com/billing-information/) - [Terms of use](//www.guestcentric.com/terms-of-use/) - [Newsletter Sign Up](//www.guestcentric.com/contact-us/newsletter-signup/) **UNITED STATES** **San Diego** 7752 Fay Ave, Suite L La Jolla, San Diego, CA 92037 T. +1 (858) 900 2400 **New York** 104 West 40th Street, Suite 400 New York, NY 10018 T. +1 (858) 900 2400 **PORTUGAL** **Lisbon** Avenida Jose Gomes Ferreira 9 Miraflores 1495-139 Lisboa T. (+351) 21 036 0906 --- ## GuestCentric Support Page **Address:** Avenida Jose Gomes Ferreira 9 Miraflores, Alges, 1495-139, Portugal **Phone:** +351 21 036-0906 **Email:** [support@guestcentric.com](mailto:support@guestcentric.com)