--- title: "How can I recover my user's password?" url: https://guestcentric-help.guestcentric.net/en/how-can-i-recover-my-user-s-password.html language: en is_homepage: false hotel: GuestCentric Support Page city: Alges country: Portugal phone: "+351 21 036-0906" email: support@guestcentric.com --- # GuestCentric Support Page menutoggle [Attend Guestcentric Webinar](mailto:support@guestcentric.com?subject=Attend Guestcentric Webinar) # How can I recover my user's password? | HOME > SETUP AREA > How can I recover my user's password? | | --- | ***STEP 1:*** First you need to go to the Guestcentric login page. **Link:** [https://login-emea01.guestcentric.net](https://login-emea01.guestcentric.net/) ***STEP 2:*** Select below the option "forgot your password?". ***STEP 3:*** On the next screen, insert your user's email and click on **GET NEW PASSWORD** button. ***Step 4:*** An email will be sent to your inbox *Example:* ***Step 5:*** You can now set your new password --- **ATTENTION:** - Guestcentric does not hold passwords, therefore your old password will not be recovered. Instead, a new temporary password will now be sent to this email account. - On your first login after receiving the new temporary password, you will be asked to define your new personal password. You cannot keep using the temporary password sent to your email. - [Self Service Portal](http://support.guestcentric.com) - [Accounting - Billing Information](https://www.guestcentric.com/payment-methods) - [Contact Us](https://www.guestcentric.com/contact-us) - [Log-In](https://login-emea01.guestcentric.net) [Guestcentric](//www.guestcentric.com/) - [About us](//www.guestcentric.com/about-us/) - [Blog](//www.guestcentric.com/blog/) - [Billing Information](//www.guestcentric.com/billing-information/) - [Terms of use](//www.guestcentric.com/terms-of-use/) - [Newsletter Sign Up](//www.guestcentric.com/contact-us/newsletter-signup/) **UNITED STATES** **San Diego** 7752 Fay Ave, Suite L La Jolla, San Diego, CA 92037 T. +1 (858) 900 2400 **New York** 104 West 40th Street, Suite 400 New York, NY 10018 T. +1 (858) 900 2400 **PORTUGAL** **Lisbon** Avenida Jose Gomes Ferreira 9 Miraflores 1495-139 Lisboa T. (+351) 21 036 0906 --- ## GuestCentric Support Page **Address:** Avenida Jose Gomes Ferreira 9 Miraflores, Alges, 1495-139, Portugal **Phone:** +351 21 036-0906 **Email:** [support@guestcentric.com](mailto:support@guestcentric.com)