--- title: "How can I enable my guests to either Edit or Cancel a reservation?" url: https://guestcentric-help.guestcentric.net/en/how-can-i-enable-my-guests-to-either-edit-or-cancel-a-reservation language: en is_homepage: false hotel: GuestCentric Support Page city: Alges country: Portugal phone: "+351 21 036-0906" email: support@guestcentric.com --- # GuestCentric Support Page menutoggle [Attend Guestcentric Webinar](mailto:support@guestcentric.com?subject=Attend Guestcentric Webinar) # How can I enable my guests to either Edit or Cancel a reservation? | HOME > SETUP AREA > How can I enable my guests to either Edit or Cancel a reservation? | | --- | **Premium clients** can now enable their guests to the possibility of either Edit or Cancel a reservation. This new feature can be featured in the hotel email templates within the Hotel Messenger feature, or not. - By default this configuration in set with "No". --- ### In order to enable this setting, please follow the steps below: ***STEP 1:*** Please access your **Setup** area and select the **External Booking Engine** icon: --- ***STEP 2:*** Click on the **Configure Filters** button: A pop up modal will be displayed to select if the hotel: - will enable their guests to the possibility of either Edit or Cancel a reservation and - will have this new feature along with the Hotel Messenger or not [ For more details about all the other booking engine filters and how to configure them, [please click here](https://help.guestcentric.com/how-can-i-restrict-the-results-shown-on-my-booking-engine) ] [ For more details about how to use the Hotel Messenger, [please click here](https://help.guestcentric.com/how-to-use-the-guestcentric-hotel-messenger) ] --- ***STEP 3:*** Select if you would like to have this configuration enabled or not, and if you would like to have the Messenger active or not: With this setting, the email templates footer will look slightly different. Notice the "**Edit Reservation**": - If the Hotel Messenger is enabled (Please bear in mind that the website will need to be re-published): --- - If the Hotel Messenger is disabled: --- ## The guest will be able to edit or cancel any reservation? **No.** The guests can only edit/ cancel reservations that are still in the cancellation period. This means that, for example: - If the guest books a room that has a 48 hours **Cancellation Rule**, he will only be able to edit/ cancel it 48 hours before the check-in date. - If a Cancellation Policy has more than 1 Cancellation Rule, the system will always aply the wider period - Non-Refundable offers cannot be edited/ canceled. [ For more details about the Cancellation and Guarantee Policies, [please click here](https://help.guestcentric.com/how-can-i-manage-cancellation-and-guarantee-policies) ] --- ## And how will the guests be able to edit/ cancel a reservation? Guests will only need to click in "*Edit Reservation*" or "*Chat now*", and they will be redirect to the Hotel Messenger area. This Hotel Messenger area includes now the following tabs: - **Messenger**: To chat with the hotel staff - **Profile**: Includes the guest personal information (which is a view mode - not an editable area, from here) - **Reservation**: Enables the guest to edit or cancel the reservation. --- ## How can the guest edit/ cancel their reservation? After clicking on "Edit Reservation", the guests will be redirected to the Hotel Messenger area. **The guests will only be able to edit their reservation according with the hotel availability**: - i.e.: restricions, open/closed dates, fully booked days, room capacity, meal plans available. --- - The guest can change one or several things at once (all the options that show a pencil) - As he is editing, the top right corner reflects original amount Vs the amount with the changes made: --- - After editing all areas needed, a new window will appear to accept the Terms and Conditions, and confirm the Update of their Reservation: --- ## What happens if the guest edits his reservation? The hotel will receive an email with the reservation number and its changes: The guest will also receive an email with the changes: - This is a new email template: "Reservation - Edit Confirmation". Which can be found in Setup > Email Templates. [ For more details about the Email Templates and its translation, [please click here](https://help.guestcentric.com/how-can-i-edit-the-email-templates) ] --- ## How will this edited reservation appear on the Reservations tab? Reservations edited by guests will have a new status: "Edited by Guest": --- ## How will a canceled reservation appear on the Reservations tab? Reservations canceled by guests will have a new status: "Canceled by Guest": - [Self Service Portal](http://support.guestcentric.com) - [Accounting - Billing Information](https://www.guestcentric.com/payment-methods) - [Contact Us](https://www.guestcentric.com/contact-us) - [Log-In](https://login-emea01.guestcentric.net) [Guestcentric](//www.guestcentric.com/) - [About us](//www.guestcentric.com/about-us/) - [Blog](//www.guestcentric.com/blog/) - [Billing Information](//www.guestcentric.com/billing-information/) - [Terms of use](//www.guestcentric.com/terms-of-use/) - [Newsletter Sign Up](//www.guestcentric.com/contact-us/newsletter-signup/) **UNITED STATES** **San Diego** 7752 Fay Ave, Suite L La Jolla, San Diego, CA 92037 T. +1 (858) 900 2400 **New York** 104 West 40th Street, Suite 400 New York, NY 10018 T. +1 (858) 900 2400 **PORTUGAL** **Lisbon** Avenida Jose Gomes Ferreira 9 Miraflores 1495-139 Lisboa T. (+351) 21 036 0906 --- ## GuestCentric Support Page **Address:** Avenida Jose Gomes Ferreira 9 Miraflores, Alges, 1495-139, Portugal **Phone:** +351 21 036-0906 **Email:** [support@guestcentric.com](mailto:support@guestcentric.com)