--- title: "How can I check the commission amounts for OTA reservations?" url: https://guestcentric-help.guestcentric.net/en/how-can-i-check-the-commission-amounts-for-ota-reservations language: en is_homepage: false hotel: GuestCentric Support Page city: Alges country: Portugal phone: "+351 21 036-0906" email: support@guestcentric.com --- # GuestCentric Support Page menutoggle [Attend Guestcentric Webinar](mailto:support@guestcentric.com?subject=Attend Guestcentric Webinar) # How can I check the commission amounts for OTA reservations? The system enables the hotelier the possibility to check the **OTA commission amount for each reservation**. Within the reservation details there is a specific row, called '**Total room commission**', which shows the exact amount the Hotel is paying the OTA for that booking. To access this information, please go to the **tab 'Reservations'**, double click on one reservation, and scroll down until the '**Rate details**' section: --- --- The commission value will be **displayed in Red.** This is an extra information for consultation purposes, and has no interference with the hotel's charging procedures or methods of payment. There are **no sums or subtractions** made to the 'Total amount', this element is displayed normally, simply having before the **commission details as an addition** for the hotelier to know which part of that total will be payed to the OTA. In terms of **direct reservations**, the 'Total room commission' will always be **displayed in green and with 0.00**: --- --- If the hotelier extracts a reservation list from the system, the Excel file will have a**specific tab called 'Commission Amount'**: --- --- **NOTES**: - This feature is still **not working for Expedia** reservations - The commission amout **stopped being displayed in the 'Additional Information/Notes'** area as it was before the implementation of this feature - For reservations confirmed before this implementation (August 2019), the commission details will **still be displayed in the 'Additional Information/Notes'** area - [Self Service Portal](http://support.guestcentric.com) - [Accounting - Billing Information](https://www.guestcentric.com/payment-methods) - [Contact Us](https://www.guestcentric.com/contact-us) - [Log-In](https://login-emea01.guestcentric.net) [Guestcentric](//www.guestcentric.com/) - [About us](//www.guestcentric.com/about-us/) - [Blog](//www.guestcentric.com/blog/) - [Billing Information](//www.guestcentric.com/billing-information/) - [Terms of use](//www.guestcentric.com/terms-of-use/) - [Newsletter Sign Up](//www.guestcentric.com/contact-us/newsletter-signup/) **UNITED STATES** **San Diego** 7752 Fay Ave, Suite L La Jolla, San Diego, CA 92037 T. +1 (858) 900 2400 **New York** 104 West 40th Street, Suite 400 New York, NY 10018 T. +1 (858) 900 2400 **PORTUGAL** **Lisbon** Avenida Jose Gomes Ferreira 9 Miraflores 1495-139 Lisboa T. (+351) 21 036 0906 --- ## GuestCentric Support Page **Address:** Avenida Jose Gomes Ferreira 9 Miraflores, Alges, 1495-139, Portugal **Phone:** +351 21 036-0906 **Email:** [support@guestcentric.com](mailto:support@guestcentric.com)