--- title: "How can I check my reputation?" url: https://guestcentric-help.guestcentric.net/en/how-can-i-check-my-reputation.html language: en is_homepage: false hotel: GuestCentric Support Page city: Alges country: Portugal phone: "+351 21 036-0906" email: support@guestcentric.com --- # GuestCentric Support Page menutoggle [Attend Guestcentric Webinar](mailto:support@guestcentric.com?subject=Attend Guestcentric Webinar) # How can I check my reputation? | HOME > SOCIAL MEDIA AREA > How can I check my reputation? | | --- | ***STEP 1:*** First you need to go to the **SOCIAL MARKETING** tab. Under this tab you will have access to 3 different menus, such as **REPUTATION; TWITTER CENTER** and **TOOLS**. ***STEP 2:*** Under the **REPUTATION** area you will be able to see and track what is being said and discussed about your property. Our platform will look for your property name throughout the different social media channels that we are connected to, namely the Google Places, Google News, Flickr, Twitter, Youtube and instagram. ***STEP 3:*** You may also define some additional keywords for more information to appear on the reputation area under each social network. By default, the system will only recognize publications by the name of the hotel. To define more keywords, you may check the Keywords Setup tab under Tools. --- ### NOTE: - The keywords set in the Keyword Setup area are searched for all “Reputation”, except for PlacePhotos and PlacesReviews; - Publication from Google News are fetch based on the property name (from Setup - Property Description) and Keywords setup (under Tools left menu); - Posts that come from Google Places are fetch every 24 hours on click, randomly and 10 per request, considering only new posts; - Google Places' posts are retrieved every 24 hours on click, randomly and 5 per request, considering only new posts; - Instagram posts will only show if this social media is active; - In case you see comments that are not related to your property, you can always mark them as **JUNK** so that they will no longer appear on your screen. - [Self Service Portal](http://support.guestcentric.com) - [Accounting - Billing Information](https://www.guestcentric.com/payment-methods) - [Contact Us](https://www.guestcentric.com/contact-us) - [Log-In](https://login-emea01.guestcentric.net) [Guestcentric](//www.guestcentric.com/) - [About us](//www.guestcentric.com/about-us/) - [Blog](//www.guestcentric.com/blog/) - [Billing Information](//www.guestcentric.com/billing-information/) - [Terms of use](//www.guestcentric.com/terms-of-use/) - [Newsletter Sign Up](//www.guestcentric.com/contact-us/newsletter-signup/) **UNITED STATES** **San Diego** 7752 Fay Ave, Suite L La Jolla, San Diego, CA 92037 T. +1 (858) 900 2400 **New York** 104 West 40th Street, Suite 400 New York, NY 10018 T. +1 (858) 900 2400 **PORTUGAL** **Lisbon** Avenida Jose Gomes Ferreira 9 Miraflores 1495-139 Lisboa T. (+351) 21 036 0906 --- ## GuestCentric Support Page **Address:** Avenida Jose Gomes Ferreira 9 Miraflores, Alges, 1495-139, Portugal **Phone:** +351 21 036-0906 **Email:** [support@guestcentric.com](mailto:support@guestcentric.com)