--- title: "Connect your Booking Engine and Website with \\"Melissa\\"" url: https://guestcentric-help.guestcentric.net/en/connect-guestcentric-with-melissa language: en is_homepage: false hotel: GuestCentric Support Page city: Alges country: Portugal phone: "+351 21 036-0906" email: support@guestcentric.com --- # GuestCentric Support Page menutoggle [Attend Guestcentric Webinar](mailto:support@guestcentric.com?subject=Attend Guestcentric Webinar) # Connect your Booking Engine and Website with "Melissa" [HOME](https://help.guestcentric.com/hotel-overviewhtml) > Hypercommerce > Melissa **GuestCentric** application is ready to be enhanced with Melissa, your 24/7 AI Sales Assistant. Keeping things simple for your hotel, you can activate Melissa directly within your GuestCentric backoffice to engage visitors and turn inquiries into confirmed direct bookings. ## What is Melissa? Melissa is **GuestCentric's AI Sales Assistant** designed to boost direct hotel bookings and guest satisfaction around the clock: **- Greets Every Visitor:** Welcomes prospective guests in their own language. **- Instant Answers 24/7:** Answers queries immediately without delay or manual intervention. **- Personalized Recommendations:** Suggests the right room, rates, add-ons, and packages tailored to guest preferences. **- Converts Enquiries:** Turns curiosity into confirmed, commission-free direct bookings directly inside your booking flow. More information: [Click here](https://guestcentric.com/#melissa) ## How to activate? **STEP 1:** Navigate to Custom BE Settings - Log into your GuestCentric backoffice and go to: *Hypercommerce > Personalized Interactions > Custom BE's* **STEP 2:** Select your Booking Engine Domain - Find your desired booking engine domain in the list and double-click on it to open its configuration settings. **STEP 3:** Enable Melissa (Hyperagent) - Within the domain settings, navigate to the Hyperagent tab/section. Toggle or set the status to Active. Save your changes to enable Melissa live on your booking engine or share on website. --- ### Notes: - Melissa operates 24/7 across multiple languages to support international visitors effortlessly. - This e-card aims to help our customers speed up the setup process for enabling the Melissa AI Sales Assistant. - Ensure your property details, room types, and rates are up to date in the backoffice so Melissa provides accurate recommendations to your guests. - [Self Service Portal](http://support.guestcentric.com) - [Accounting - Billing Information](https://www.guestcentric.com/payment-methods) - [Contact Us](https://www.guestcentric.com/contact-us) - [Log-In](https://login-emea01.guestcentric.net) [Guestcentric](//www.guestcentric.com/) - [About us](//www.guestcentric.com/about-us/) - [Blog](//www.guestcentric.com/blog/) - [Billing Information](//www.guestcentric.com/billing-information/) - [Terms of use](//www.guestcentric.com/terms-of-use/) - [Newsletter Sign Up](//www.guestcentric.com/contact-us/newsletter-signup/) **UNITED STATES** **San Diego** 7752 Fay Ave, Suite L La Jolla, San Diego, CA 92037 T. +1 (858) 900 2400 **New York** 104 West 40th Street, Suite 400 New York, NY 10018 T. +1 (858) 900 2400 **PORTUGAL** **Lisbon** Avenida Jose Gomes Ferreira 9 Miraflores 1495-139 Lisboa T. (+351) 21 036 0906 --- ## GuestCentric Support Page **Address:** Avenida Jose Gomes Ferreira 9 Miraflores, Alges, 1495-139, Portugal **Phone:** +351 21 036-0906 **Email:** [support@guestcentric.com](mailto:support@guestcentric.com)