--- title: Cancellations and Guarantees url: https://guestcentric-help.guestcentric.net/en/cancellations-guarantees language: en is_homepage: false hotel: GuestCentric Support Page city: Alges country: Portugal phone: "+351 21 036-0906" email: support@guestcentric.com --- # GuestCentric Support Page menutoggle [Attend Guestcentric Webinar](mailto:support@guestcentric.com?subject=Attend Guestcentric Webinar) # Cancellations and Guarantees **SETUP > [RATE PLANS VERSION](https://help.guestcentric.com/rate-plans-new)** ## Create flexible rate structures Our system allows you to define custom cancellation and guarantee policies for **each rate plan**, providing greater flexibility in your pricing strategy. --- ### How it works **STEP 1:****Create (or edit existing policies)** Establish your desired cancellation and guarantee terms *More info:*[Create or edit a cancellation policy](https://help.guestcentric.com/how-can-i-manage-cancellations-in-rate-plans) **STEP 2:****Assign policies to rate plans** Apply the created policies to specific rate plans within the *Setup>Rate Plans* section *More info:*[Create or edit a guarantee policy](https://help.guestcentric.com/how-can-i-manage-guarantees-in-rate-plans) **STEP 3:****Override default settings** If no policies are assigned to a rate plan, the room-level policies will apply. To override these defaults, select the O*verride* option for both **cancellation** and **guarantee** policies. --- ### Dynamic Cancellation and Guarantee Policies Our system allows for granular control over cancellation and guarantee policies on a daily basis. This flexibility enables you to optimize your offerings based on seasonal demand and other factors. **To view or modify policies:** 1. Access the Revenue Calendar:*Navigate to Revenue > Rate Plans > Channel: Guestcentric > Cancellations & Guarantees* 2. Select a Specific Date: Choose the desired date to view or edit policies 3. Make Adjustments: Use the edit icon to modify cancellation and guarantee settings as needed **A) Guarantee** **A) Cancellation** By effectively utilizing this feature, you can create tailored policies to maximize revenue and guest satisfaction. --- **Key Points:** - You can combine different cancellation and guarantee policies for various rate plans - Prioritize policy creation before assigning them to rate plans - The "Override" feature allows for customized settings within each rate plan --- ### More information: Contact our team support@guestcentric.com - [Self Service Portal](http://support.guestcentric.com) - [Accounting - Billing Information](https://www.guestcentric.com/payment-methods) - [Contact Us](https://www.guestcentric.com/contact-us) - [Log-In](https://login-emea01.guestcentric.net) [Guestcentric](//www.guestcentric.com/) - [About us](//www.guestcentric.com/about-us/) - [Blog](//www.guestcentric.com/blog/) - [Billing Information](//www.guestcentric.com/billing-information/) - [Terms of use](//www.guestcentric.com/terms-of-use/) - [Newsletter Sign Up](//www.guestcentric.com/contact-us/newsletter-signup/) **UNITED STATES** **San Diego** 7752 Fay Ave, Suite L La Jolla, San Diego, CA 92037 T. +1 (858) 900 2400 **New York** 104 West 40th Street, Suite 400 New York, NY 10018 T. +1 (858) 900 2400 **PORTUGAL** **Lisbon** Avenida Jose Gomes Ferreira 9 Miraflores 1495-139 Lisboa T. (+351) 21 036 0906 --- ## GuestCentric Support Page **Address:** Avenida Jose Gomes Ferreira 9 Miraflores, Alges, 1495-139, Portugal **Phone:** +351 21 036-0906 **Email:** [support@guestcentric.com](mailto:support@guestcentric.com)