--- title: Turn Hesitation into Bookings with Travel Insurance url: https://guestcentric-help.guestcentric.net/en/boost-direct-bookings-with-built-in-travel-insurance language: en is_homepage: false hotel: GuestCentric Support Page city: Alges country: Portugal phone: "+351 21 036-0906" email: support@guestcentric.com --- # GuestCentric Support Page menutoggle [Attend Guestcentric Webinar](mailto:support@guestcentric.com?subject=Attend Guestcentric Webinar) # Turn Hesitation into Bookings with Travel Insurance Revenue > Add-ons > Travel Protection > Select "Active" **GuestCentric application** is ready to offer the **Travel Protector Add-on** directly within your booking flow. Keeping things simple for your hotel, this protection helps reduce booking hesitation while requiring zero operational management or intermediation from your staff. ## What is the Travel Protector Add-on? This feature is designed to give travelers the **confidence to book** without second-guessing. Whether heading to Europe or traveling within the U.S. outside their network, this protection reduces the financial risk behind every reservation by covering moments that create hesitation: **- Medical expenses:** Up to $10,000 per person / $50,000 per booking **- Trip cancellation & interruption:**Up to 100% of non-refundable trip costs **- Medical evacuation & repatriation:** Up to $15,000 per person **- Trip delays:** Reimbursement for essential hotels, meals, and transport **- Baggage loss or delay:** Coverage for lost or delayed essential items ### How it Affects Your Hotel & PMS Because this insurance is handled entirely between the guest and the provider, guests interact directly with the travel insurance company, meaning there is zero operational hassle for the hotel. **PMS Synchronization**: Since it does not affect daily operations, insurance details are not sent to your PMS. **Reservation Notes:** Details are automatically added to the comments section of the reservation file strictly for your tracking and information. ### How to Proceed with Cancellations & Claims **Canceling a Reservation:**If a guest contacts you directly to cancel, the reservation must be canceled at the source within the GuestCentric backend to ensure availability syncs correctly, cancellation emails trigger, and automated pre/post-stay emails stop: 1. Log into the GuestCentric backend. 2. Go to the Reservations tab. 3. Open the relevant reservation file. 4. On the top toolbar, click Cancel. **Guest Claims:**If guests inquire about claiming their policy, direct them to contact the travel insurance provider directly to file a claim, as the hotel does not manage policy payouts. ### How to Deactivate Travel Insurance (Optional) If you wish to turn off the travel insurance add-on for future bookings, follow these steps in your backend: #### Revenue > Add-ons > Travel Protection > Uncheck the Active box --- **Notes:** - This feature is currently live for **US bookers** - This e-card aims to help our customers understand and manage the setup process for the **Travel Protector Add-on** - Our team and your hotel do not configure, manage, or process travel insurance claims or policies directly - All claim handling remains between the guest and the provider. - [Self Service Portal](http://support.guestcentric.com) - [Accounting - Billing Information](https://www.guestcentric.com/payment-methods) - [Contact Us](https://www.guestcentric.com/contact-us) - [Log-In](https://login-emea01.guestcentric.net) [Guestcentric](//www.guestcentric.com/) - [About us](//www.guestcentric.com/about-us/) - [Blog](//www.guestcentric.com/blog/) - [Billing Information](//www.guestcentric.com/billing-information/) - [Terms of use](//www.guestcentric.com/terms-of-use/) - [Newsletter Sign Up](//www.guestcentric.com/contact-us/newsletter-signup/) **UNITED STATES** **San Diego** 7752 Fay Ave, Suite L La Jolla, San Diego, CA 92037 T. +1 (858) 900 2400 **New York** 104 West 40th Street, Suite 400 New York, NY 10018 T. +1 (858) 900 2400 **PORTUGAL** **Lisbon** Avenida Jose Gomes Ferreira 9 Miraflores 1495-139 Lisboa T. (+351) 21 036 0906 --- ## GuestCentric Support Page **Address:** Avenida Jose Gomes Ferreira 9 Miraflores, Alges, 1495-139, Portugal **Phone:** +351 21 036-0906 **Email:** [support@guestcentric.com](mailto:support@guestcentric.com)