--- title: "A channel reservation didnt drop into guestcentric, why?" url: https://guestcentric-help.guestcentric.net/en/a-channel-reservation-didnt-drop-into-guestcentric-why language: en is_homepage: false hotel: GuestCentric Support Page city: Alges country: Portugal phone: "+351 21 036-0906" email: support@guestcentric.com --- # GuestCentric Support Page menutoggle [Attend Guestcentric Webinar](mailto:support@guestcentric.com?subject=Attend Guestcentric Webinar) # A channel reservation didnt drop into guestcentric, why? | HOME > CHANNEL MANAGER > A channel reservation didnt drop into guestcentric, why? | | --- | This scenario usually occurs when one of the following items is detected: 1. You created new rooms and/or rateplans on the channel side, but didnt request them to be mapped on the Channel Manager 2. The channel didnt send the reservation to our Channel Manager through XML yet On any of these cases Guestcentric sends an email notification to hotel, so you become aware of the reservation and accordingly update manually your availability on our revenue calendar and/or PMS. --- ## ATTENTION: - To prevent future situations like the one mentioned above on topic 1 always make sure that new rateplans are duly mapped on our system. Please [contact our support team](http://www.guestcentric.com/contact-us/customer-support/) in case you need any assistance. - [Self Service Portal](http://support.guestcentric.com) - [Accounting - Billing Information](https://www.guestcentric.com/payment-methods) - [Contact Us](https://www.guestcentric.com/contact-us) - [Log-In](https://login-emea01.guestcentric.net) [Guestcentric](//www.guestcentric.com/) - [About us](//www.guestcentric.com/about-us/) - [Blog](//www.guestcentric.com/blog/) - [Billing Information](//www.guestcentric.com/billing-information/) - [Terms of use](//www.guestcentric.com/terms-of-use/) - [Newsletter Sign Up](//www.guestcentric.com/contact-us/newsletter-signup/) **UNITED STATES** **San Diego** 7752 Fay Ave, Suite L La Jolla, San Diego, CA 92037 T. +1 (858) 900 2400 **New York** 104 West 40th Street, Suite 400 New York, NY 10018 T. +1 (858) 900 2400 **PORTUGAL** **Lisbon** Avenida Jose Gomes Ferreira 9 Miraflores 1495-139 Lisboa T. (+351) 21 036 0906 --- ## GuestCentric Support Page **Address:** Avenida Jose Gomes Ferreira 9 Miraflores, Alges, 1495-139, Portugal **Phone:** +351 21 036-0906 **Email:** [support@guestcentric.com](mailto:support@guestcentric.com)