The values on my PMS do not match with guestcentric revenue calendar, why?
STEP 1: Please contact your PMS provider to make sure that mappings are done correctly on the PMS side, otherwise you will not be publishing your updates accordingly to guestcentric.
STEP 2: After confirming the mappings are done OK, if you still find any inconsistencies, please request your PMS to send us the XML log records related to the updates that werent successfully published to Guestcentric.
- Only after completing the prior steps will we be able to further investigate this issue on our side. For that purpose please provide full details on the discrepancies found, namely:
- Room names, related dates and the details on the rates/restrictions/stops/availabilities that should be in place