How can I manage my reservation inquiries?

STEP 1: First you need to go to the RESERVATIONS tab.

STEP 2: Click on INQUIRIES option available on the left navigation bar to access your reservation inquiries list.

STEP 3: Open the relevant reservation by double-clicking or by clicking OPEN button.

Besides the reservation details summary, here you will find a new area with the comments sent by the client.

STEP 4: Click on 

A new window will pop up for you to be able to reply your client's questions/comments and send them a quotation for the inquiry received.

STEP 5: After entering your comments, please make sure you click on SEND OFFER.

ATTENTION:

• The status of this reservation inquiry has now changed from INQUIRY to UNREAD. Now you just need to wait for your client's feedback and act accordingly. You can either CONFIRM or CANCEL the reservation. For more details on how to do this, please click here .

• In case you receive a reservation inquiry with status ACTION NEEDED, this means that the client hasn't entered full details while sending you the reservation inquiry. For you to be able to send an offer to your client, you will need to edit the missing details first. To get more information on how to do this please click here
• In case you wish to remove old inquiries from this list you can also DELETE those inquiries. They will now be transferred to the DELETED folder.